0
Anchor
Reporter
Stringer
- Send a private message
- Subscribe to RSS feed
Member since Apr 24, 2010
- Location:
Carmel by the Sea :: CA :: USA
-
0
Profile views: 68 |
Total page views: 290
|
Reach
My Story:
Harvey Kraft is an architect of and evangelist for interactive customer engagement innovations. At iCEsol.com he provides...
MoreMy Community
My Fans: (9)
I'm a Fan of: (3)
My Tags
News
What’s Under the Hood? An Insightful Look at Feinberg’s BP Claims Operation
Posted by: icesol
Carmel by the Sea :: CA :: USA | updated 2011-02-17 18:24:51 -0800 | political-news
When oil giant BP and the Obama White House hired Attorney Ken Feinberg to run the Gulf Coast claims operation, they were relieved. Ken would fix it. But didn’t you wonder how he would do it? Feinberg immediately contracted ESIS,...
Accountability? BP Failure to Engage Is Lesson to Business Leaders
Posted by: icesol
Carmel by the Sea :: CA :: USA | updated 2011-02-17 18:30:14 -0800 | business-news
On the heels of BP's failure to respond promptly to claims from Gulf coast residents many risk managers may now see the need to re-examine whether their companies are prepared to respond appropriately in urgent situations. While U.S. political pressure...
Your business future is in the hands of your collaborators
Posted by: icesol
Carmel by the Sea :: CA :: USA | updated 2011-02-17 18:40:11 -0800 | business-news
Is your business generating revenue through consultative sales, education, customer support, and value-added sales channels? If engagement interactions are key to your success, Web collaboration looms in your competitive future. Interactive Web collaboration tools are about to change how...
How Your Organization Annoys Customers and What You Can Do About It
Posted by: icesol
Carmel by the Sea :: CA :: USA | updated 2011-02-17 18:49:49 -0800 | business-news
Your company wants to satisfy customers? Then design your organization to collaborate. Otherwise customers may be annoyed by what you don't do for them. For example, I would like your brochure to tell me who I can contact right now...
What's Your Customer's Price For Giving You Their Business?
Posted by: icesol
Carmel by the Sea :: CA :: USA | updated 2011-02-17 23:38:37 -0800 | business-news
Acquiring a customer online requires costly demand generation investments. But the other, and less obvious side of this equation, is the price a potential customer will be asking of you for giving you their business. Most businesses should be mining...
