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July 24, 2014 GetFeedback.com , the customer feedback company, today unveiled GetFeedback for Salesforce Desk.com, an integrated customer feedback system that provides the insight companies need to deliver world-class customer service and support.
Velaro, the multi-award winning live chat software-as-a service (SaaS) provider for contact center and sales and marketing customers, today announced its ability to integrate with ConnectWise enhancing the productivity of customer support agents.
Apple occupies the throne in the tech world , but if you have a problem with your iPhone or MacBook, you either need to go to a retail store or wade around in online forums. And good luck trying to get an employee on the phone--even calling a store
When researching an issue in Google, Reveal presents solutions recommended by agents around the world, or across the office. Users of Reveal can also add their own recommendations to the collective knowledge at the click of a button, thereby
January 03, 2013 Late Tuesday afternoon, Server Sitters CEO Adam Gallant, announced the availability of 24/7 dedicated customer support agents, who will be in full swing for
Child support collection in Vanderburgh County is up this year despite the heavy case load of the collection agents in the Prosecutor's Office. As of the end of October, $16,750,640 in child support had been collected, a 6.2 percent increase from the
The integration improves the relationship between customer support and engineering by getting customer support agents and developers on the same page. OnDemand makes it easy for agents to transfer tickets to developers, and vice-versa, without