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Along with mobile check-in, Wi-Fi in the air and other technological advances, the simple act of airline employees smiling is increasing airline passenger satisfaction. Airline passenger satisfaction has improved to its highest levels since 2006,
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Believe it or not, when you get an email from an airline asking you to "rate your experience from your recent flight." the airline is watching closely. As The Wall Street Journal discussed last month, the response rates to email surveys for flights
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Carlsbad's ViaSat is teaming up with a division of L-3 to develop a service for in-flight Internet service for airline-sized planes that are custom-fit for use by heads of state and other VIP customers. The in-flight communication system will combine
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You remember Steven Slater, the fed-up JetBlue Airways flight attendant who got on the cabin speaker after his flight landed at Kennedy Airport and declared, That's it...He then grabbed two Blue Moon beers from the galley, deployed the emergency
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American jeans have been flying off the shelves in Europe but they might not be available much longer. U.S. denim manufacturers last week woke up to a sharp slap in the face from a European Union tax hike, which makes it much more expensive for
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QA CEO Akbar Al Baker sees 'huge potential' in a partnership Qatar Airways CEO, Akbar Al Baker, confirmed the carrier is keen on an alliance with Dubai flagship carrier, Emirates...We have a very close relationship on the management level between
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Getting the best deal on the price of a plane ticket increasingly comes down to where you book. Frontier announced policy changes Wednesday that will go into effect this summer, including charges for a carry-on bag and reduced rewards earned. The fee
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JetBlue Airways will offer seasonal, nonstop service between Fort Myers and Hartford, Conn. A daily roundtrip flight between Southwest Florida International Airport and Hartford's Bradley International Airport will begin Oct. 24, according to the Lee
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Photo by Seth Wenig, AP Photo/ Seth Wenig, file In this June 2, 2010, a JetBlue airplane takes off from John F...JetBlue Airways will be offering seasonal, nonstop service between Fort Myers and Hartford, Conn. A daily roundtrip flight between
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A Maryland man with Tourette syndrome was barred from a JetBlue flight after repeatedly saying bomb during the check-in process. Michael Doyle, 19, of Rockville, Md., had been scheduled to fly Thursday with a friend from Reagan National Airport
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