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Brands using Instagram can get thousands of likes and hundreds of adoring comments, but sometimes they leave customers hanging on important questions. For example, yesterday Bergdorf Goodman posted a beautiful picture of a diamond encrusted gold
July 24, 2014 GetFeedback.com , the customer feedback company, today unveiled GetFeedback for Salesforce Desk.com, an integrated customer feedback system that provides the insight companies need to deliver world-class customer service and support.
How to Make Predictive Analytics Work for Your Business Here are a few ways to utilize quality data and know your customers like never before: 1...Surveys take a ton of work. You beg people for their time, an unrepresentative group responds (i.e.,
Think back to the last time you had a problem which necessitated contacting some kind of online support . Personally, nothing vexes me more than receiving an automated reply when I'm hung up. How long will it take the unknown entities on the other
This Might Be the Most Infuriating Customer Service Call Ever Granted, fixing the customer's problem is crucial...It's often said: Customers don't care how much you know until they know how much you care. Therefore, it is the relationship side, not
Shopping for clothing is very common these days, but now all dress boutiques are going to deliver the results you are looking for. There are quite a few shops you may come across on the market and each of them may have its own pros and cons.
Velaro, the multi-award winning live chat software-as-a service (SaaS) provider for contact center and sales and marketing customers, today announced its ability to integrate with ConnectWise enhancing the productivity of customer support agents.
OmniChannel is one of the trending topics in the world of eCommerce. Being able to deliver a seamless customer service across a multitude of channels seems an imperative for retail success. But wait, reality check: how many channels are there?
At companies like SpeedTrader, responsive customer service is a key element of the business model. No matter what industry you work for, the fact is that you clients don’t want to wait when they need an answer to a question right away.
That's because all types of companies, from startups to tech titans, are generating more revenue in less time by implementing data technologies. Big data nerds from Airbnb, Pinterest, IBM, and the New York Stock Exchange spoke today at VentureBeat's