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Hively, Inc. ( http://www.teamhively.com ) announced the release of its new web application for gathering customer feedback and measuring customer satisfaction . Hively better connects businesses with their customers by helping them gather ongoing,
Tadawul FX Ltd, a leading European online forex broker, today announced the launch of several new currency pairs as well as the tightening of spreads on some of its existing forex currency pairs. These new developments are now available with
A holiday to Les Deux Alpes concluded with an avalanche of irrelevant questions The question they never ask on Customer Satisfaction Questionnaires is, "What did you think of this questionnaire"?...The "CSQ" I filled out last weekend, after a holiday
RatePoint, the leading provider of online reputation monitoring and management services for small business, announced the appointment of Keith W. Cooper as president and CEO as well as a director on the company's board.
Insurance Group to power their new customer feedback portal across Germany . The deal exemplifies the increasing commitment to giving consumers a voice in shaping the products and services they use. Germany and Europe , providing insurance and
In the U.K., Boxing Day shopping on the Internet was at record levels according to analysts. According to the Telegraph, 5 million people opted to purchase goods online resulting in an estimated $236 million in sales. Retailers like Tesco (Britain's
RatePoint, a leading provider of reputation management services and customer reviews tools, today announced that Quirk Automotive Group will use RatePoint's reputation-management services to harness the power of the social web to increase website
As consumers around the U.S. flock to the computer for the biggest online shopping day of the year, Cyber Monday, small businesses may not be fully prepared to take advantage of the opportunity, according to new research from RatePoint, a leading
Medallia, the global leader in software-as-a-service Customer Experience Management (CEM) solutions, today announced Medallia Text Analytics. The solution automatically analyzes millions of customer comments collected from online surveys and other
Small businesses are unsure about the impact of social networking on reaching customers, according to a recent survey from RatePoint, a leading provider of customer reviews, testimonials and online reputation management services.