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Confused by Health Care Marketplaces? Help Is Coming
New York City :: NY :: USA | 10 days ago
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Now that the federal government is building health insurance Marketplaces (also called Exchanges) in 34 states, the question is: Will customers come? The Centers for Medicare and Medicaid Services (CMS), the government division overseeing the roll
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Contra Costa loses state call center in labor dispute
Pittsburg :: CA :: USA | 2 months ago
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A Contra Costa public employee union's demand for 12.75 percent higher wages has cost the county a chance to open and run a state health insurance exchange call center and the 205 jobs that went with it, top county officials said. The county board of
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County supervisors plan decision on whether to put Obamacare call center in Richmond or Concord
Richmond :: VA :: USA | 3 months ago
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Contra Costa County has secured a major infusion of state funds for a new health exchange call center, but the big question is what city gets the investment. The state last month chose the county as the site for one of three California Health
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ZCorum Releases Customer Satisfaction Survey Results
Alpharetta :: GA :: USA | 3 months ago
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February 19, 2013 ZCorum, a provider of managed broadband services and support, released today the results from customer satisfaction surveys returned during 2012. The survey results show that 99% of those who called ZCorum’s Call Centers
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The Boss: Bert Quintana of Sitel, on Making Career Choices
Nashville :: TN :: USA | 3 months ago
Credibility
February 16, 2013 I WAS born in Cuba, and I was 2 when my parents brought me to the United States in 1962 with my baby brother, Jorge. Bert Quintana is the president and C.E.O. of Sitel, a call center and telemarketing company based in Nashville.
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Direct Drive Embarks on Major Expansion of its Website Development and Campaign Management Divisions
New York City :: NY :: USA | 3 months ago
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February 12, 2013 Direct Drive, Inc., a New York-based direct response marketing and campaign management firm has today announced a major expansion of two of its core direct response specialized businesses: website development and campaign
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Rick McFarland, CEO of Voice4Net, Turns Call Center Nightmares into Dreams Come True with 'Custom Boutique' Interactive Software Solutions
Lewisville :: TX :: USA | 3 months ago
Credibility
Later coining it the "Platinum Rule," it's an ethic which says to treat people the way they want to be treatedand the foundation of his successful 30-year-plus career as a software developer and entrepreneur dedicated to helping companies better
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BenchmarkPortal Announces: Panasonic's North American Customer Call Center Achieves its Fourth Certification as a BenchmarkPortal Center of Excellence
Newark :: NJ :: USA | 3 months ago
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February 05, 2013 Panasonic Corporation of North America has been certified as a center of excellence, certified call center, certified
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CallFire Releases Textable Long Code Best Practice Guide
Herndon :: VA :: USA | 3 months ago
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February 03, 2013 CallFire’s recent release of textable local phone numbers is changing the way business phone numbers work. These ten digit long codes,
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Customer care? Not quite there yet!
Riyadh :: Saudi Arabia | 4 months ago
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Folkloric stories are filled with ghouls, but have you ever seen one? Unicorns are as well, but have you ever been able to ride one? Most Saudi companies are advertising customer care and services, but have you ever received service to the level of
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