business process outsourcing news
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The Philippines, the World's New Call Center Capital
Manila :: Philippines | 6 months ago
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November 27, 2012 Quietly, with little advertising, the Philippines by has surpassed India as the number one call center in the world. Now this South China Sea nation of 7,000 islands, 39 million people workforce, and 470,000 English-speaking
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Contract wins put Serco Group back on track
London :: United Kingdom | 6 months ago
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British outsourcer Serco Group said on Friday that it was on track to meet its full-year guidance after earlier contract wins kicked in to boost second-half revenue. Reorganisation costs and delays in the award of federal work in the United States
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AirVault® forms Alliance with Lifewood for Asia Services and Support
Edmond :: OK :: USA | 6 months ago
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to form a non-exclusive alliance to serve the aviation industry in the Asia Pacific region by providing end-to-end maintenance records capture, recognition, conversion, storage and retrieval, and global sharing. AirVault is the leading web-based
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Service outsourcing conference opens in Nanjing
Nanjing :: China | 6 months ago
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Representatives from more than 700 companies in 21 countries and regions are expected to seek opportunities in China's service outsourcing market at a three-day industry event that opens today in Nanjing, capital of Jiangsu province. Nanjing was
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Border areas need additional import quota
Jakarta :: Indonesia | 6 months ago
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The association said that the augmentation of the import quota for some basic commodities including rice, cooking oil and sugar would be urgently needed to curb growing prices, which have severely affected the living condition of the people living in
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Clear Harbor Announces New Vice President of Technology
Atlanta :: GA :: USA | 7 months ago
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Clear Harbor, a provider of customer care and BPO services, today announced that James Lince has joined the company as Vice President of Technology. "We are delighted that James has joined our leadership team," said C. Tut Smith, President of Clear
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Enough of the mirage in Kenya's ICT industry
Nairobi :: Kenya | 7 months ago
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The Kenya technology scene might as well be referred to as the Kenya technology bubble. Hype, egos and social media seem to have made some Kenyans and even the government to fall into denial concerning our position in ICT technology. Things are not
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CCI approves merger of SKR and Intelenet with Serco
New Delhi :: India | 7 months ago
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Fair trade regulator Competition Commission of India has approved the proposed merger of SKR BPO Services and Intelenet Global Services with Serco BPO. All the three entities are engaged into providing call centre services, transaction and data
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Five factors that will help HCL outperform Infy & Wipro on bourses
Mumbai :: India | 7 months ago
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Even as larger IT players such as Infosys and Wipro struggle to pursue growth and offer meaningful returns to investors, their smaller counterpart HCL Technologies is on course to faster growth. Following a relatively higher revenue and profit growth
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IT-BPO growth to be sustained, revenues to reach $16B in 2013
Asia :: Philippines | 7 months ago
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Alfredo Ayala said the country's IT-BPO industry is making good progress towards achieving the targets under the Roadmap 2016. The roadmap expects the industry to register a compounded annual growth rate of 20 percent hitting $25 billion by 2016 or
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