The live internet broadcast will include a comprehensive education on ACM, case studies, demonstrations of ACM solutions, interviews with ACM luminaries, live question and answer sessions, and the announcement of the winners of the 2011 Global Awards for Excellence in Adaptive Case Management. View a video preview of The Future of Knowledge Work event session with Tom Shepherd, Director of Case Management, Global 360 and co-author of the book "Mastering the Unpredictable"...In this session Mr. Shepherd will discuss how ACM takes knowledge and process management to the next level by bringing together the tools that support knowledge work. Work, Planning and Collaboration Under the Impact of Social Technology" , will discuss Applying ACM to Knowledge Work and Personas. To effectively do their jobs, knowledge workers each require unique capabilities from the technology supporting them. In this session Mr. Russell will share how to use ACM strategies to make workers more productive by giving each of them unique views of the data, documents, tasks information and capabilities they need to do their job, improving their experience as well as the interaction and collaboration between all of the participants in a process. In his session The ACM Desktop, Brian Burke, Sales Engineer, Global 360 will demo Global 360's case management solution, which was ranked as a leader in the Forrester Wave for Dynamic Case Management Q1 2011 research report. Global 360's case management solutions uniquely provide each process participant with their own out-of-the-box user applications, delivering the best interface to enable users to effectively collaborate and get their work done. Learn more about adaptive case management in the Global 360 case management information center . About Global 360 With more than 2,000 customers in 70 countries, Global 360, Inc...Global 360 is headquartered in Texas with operations in North America, Europe, Asia Pacific and South Africa.