American Resort Development Association ) 2011 Awards Program. The first place winners were in the most important categories of timeshare management: General Manager (overall management leadership), Assistant General Manager (covering day-to-day operations), Maintenance Manager (ensuring that properties and facilities are in tip-top condition) and Rental Manager (providing revenue to the Homeowner's Association). These first place winners were General Manager Jay Anderson, Grand Pacific Palisades Resort & Hotel-Carlsbad, CA; Assistant General Manager Mandi Osborn, Carlsbad Seapointe Resort-Carlsbad, CA; Maintenance Manager Hector Casado, Grand Pacific Palisades Resort & Hotel-Carlsbad, CA, and Jane Hopley Rental Manager of the Year...The awards we received speak to the fact that Grand Pacific Resort Management covers all the bases in the complex formula that makes up timeshare resort management, said David Brown, co-president of Grand Pacific Resort Management. Jay, Mandi and Hector have all been with Grand Pacific Resorts for many years...Hector, started with the company in an entry level position as a houseman in 2002. Owner/Customer Relations Team Grand Pacific Resort Management Owner Services Team; Executive Housekeeper Linda Carranza, Carlsbad Inn Beach Resort-Carlsbad, CA; Green Sustainable Program -Grand Pacific Resort Management and Resort Landmark Design Grand Pacific Palisades Resort & Hotel-Carlsbad, CA. MarBrisa, a Hilton Grand Vacations Club Resort, Carlsbad Inn Beach Resort, Carlsbad Seapointe Resort, Coronado Beach Resort, Grand Pacific Palisades Resort & Hotel, Indian Palms Vacation Club, Red Wolf Lakeside Lodge, Red Wolf at Squaw Valley, RiverPointe at Napa Valley, San Clemente Cove Resort, Southern California Beach Club, Villa L'Auberge, Mountain Retreat and the Ali'i Kai Resort in Hawaii. Grand Pacific Resort Management is one of the oldest and largest vacation ownership companies based in California. Servicing over 45,000 owner-families every year, it manages over 1,000 units in California and Hawaii.