Many companies are preventing problem recurrence, reducing risk and replicating successes by turning to Apollo Associated Services to learn the root cause analysis methodology that pinpoints both action and condition causes, and is grounded in evidence. December 3, 2010 Well known for helping Fortune 500 and blue chip companies solve recurring problems and reduce risk through its root cause analysis training and consulting, Apollo Associated Services has announced the 2011 schedule for its well-attended public training seminars. More than 99 percent of students surveyed said they would recommend these Apollo RCA courses to their colleagues. In the two-day RCA for Practitioners course, attendees obtain the knowledge and skills needed to lead an Apollo root cause analysis. This course examines many of the common pitfalls used in problem solving and how to avoid them. Students learn how to clearly define any event-based problem; the principles of gathering evidence; interviewing and facilitating an Apollo RCA with a team of participants; and how to use the Apollo four-step process to develop a causal understanding of an event and identify effective solutions. Students learn how to use Apollo's software to build cause and effect charts, prepare RCA reports and effectively communicate RCA findings. RCA skills and knowledge are reinforced with many hands-on exercises that allow students to apply the Apollo RCA method to real-world problems. In the one-day Super User course, students learn how to align an Apollo RCA program with their organizational goals and objectives. Included are modules on advanced RCA facilitation techniques, how to effectively review practitioner's RCAs, human error and driving behaviors, facilitator development, program payback, metrics, and program design/rollout. The course will provide students with the knowledge necessary to effectively lead and implement an Apollo RCA program and develop highly skilled facilitators.