October 16, 2012
Level Platforms today introduced a new era of IT management for managed service providers (MSPs) with the release of On Premise and Cloud Editions of its Managed Workplace 2012 R2 remote monitoring and management (RMM) platform. New features, including automatic device monitoring and persistent state management help MSPs streamline and automate key processes to better engage with prospects, deliver higher quality services to existing clients and save time on lower level activities to focus staff on new revenue opportunities.
Auto-Monitoring includes important new architectural features with significant implications for MSPs. Policy Sets define customized packages of standard monitoring rules, which combined with Auto- Grouping allow MSPs to create new ways to standardize and automate operations, eliminate time-consuming tasks and provide differentiated services for end-customers including isolating unique monitoring for high-end and older devices, and much more. Persistent State Management addresses one of the biggest problems in IT management for MSPs – network security compliance – by leveraging automatic monitoring and grouping functionality to implement an automatic configuration verification model to enforce company policies for end-clients.
These major advances in IT monitoring help streamline and scale an MSPs entire business by eliminating time-consuming administrative tasks during customer acquisition and onboarding and simplifying service delivery and expansion processes.
“Managed Workplace 2012 R2 saves us time and expense by significantly speeding up our customer onboarding process while giving us complete confidence that each customer site is being monitored to the fullest,” said Andy Hanley, Head of Remote Monitoring with Blue Chip Data Systems, a large MSP headquartered in Poole, UK. “With new smart policy modules and auto-grouping features, we can now automatically monitor all devices at a customer site in as little as 30 minutes. Alongside these time-saving capabilities, the ability to configure multiple policy sets for different levels of monitoring or to exclude specific devices gives us the flexibility necessary to meet various service level requirements across our customer base.”
Advanced automation for prospects and clients
Level Platforms Network Audits are widely recognized as the single most powerful customer acquisition tool available today for MSPs. New Network Audit Policy Sets preconfigured in Managed Workplace collect all the data required to deliver deeply insightful reports that identify problems and opportunities across the entire customer infrastructure to help MSPs propose solutions to close the sale.
After the sale Managed Workplace then shifts from Network Audit to provide comprehensive environment-wide monitoring and management. New customers are on-boarded in minutes with a single software install providing the specific customized policies for the appropriate class of service. And as new devices are deployed on the customer site they are automatically discovered, provisioned and brought under full management according to pre-configured rules without intervention by the MSP.
For the entire IT environment under management, Managed Workplace Persistent State Management maintains and enforces configuration regardless of external environmental changes. MSPs can now easily automate processes to remove blacklisted applications and overturn undesired configuration policies to help enforce security compliance and deliver higher service level consistency for their end customers. For example, many MSPs standardize and deploy antivirus and antimalware solutions across their customer base. If an end-user accidently removes security features from their system, Managed Workplace detects and automatically redeploys the MSP’s preconfigured solutions to protect the end-user’s device and customer network.
Additional new features in Managed Workplace 2012 R2 include alert functionality when devices are discovered after an initial network scan, an Update Center to provide easy access to product updates, MW Wire to notify users of important news related to Managed Workplace right from the Service Center dashboard, next-generation Service Modules and more.
“Managed Workplace 2012 R2 solidifies our position as technology leader in the RMM market, with new features that ease configuration, dramatically speed onboarding and enable new levels of integration to significantly broaden the capabilities of our MSP platform,” said Peter Sandiford, CEO Level Platforms. “With our comprehensive RMM platform, Managed Workplace, MSPs can automate operations, lower operating costs and deliver high-quality services to extend and enhance their offering and grow their business by managing the full range of end customer technology including workstations, servers, networking, imaging, VoIP, mobile devices and cloud. ”
For full details about Managed Workplace 2012 R2, and to learn how to become a Level Platforms Partner, visit http://www.levelplatforms.com.
Managed Workplace 2012 R2 Technical Training
Level Platforms is hosting a “technical deep dive” into new features in Managed Workplace 2012 R2. Designed specifically for technical staff now using Managed Workplace, but open to others by invitation, two two-hour sessions will be held on Tuesday, October 30th at 9 a.m. and 4 p.m...Connect/mw_technicaltraining.aspx. Others should contact Level Platforms at marketing (at) levelplatforms (dot) com.
About Level Platforms
Level Platforms provides Managed Workplace®, the remote monitoring and management software and services platform used by thousands of IT service providers around the world to deliver comprehensive IT support to small and midsized businesses. Level Platforms’ hybrid agentless technology, extensive management and automation features, deep integration into the IT ecosystem and fully integrated white label support services, allow IT services providers to remotely support all of the information technology products and services their end customers rely on from a single web-based dashboard. “See All...Service All.” For more information, visit http://www.levelplatforms.com.
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