Pressing the right buttons in serving your customers
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Pressing the right buttons in serving your customers

Nairobi : Kenya | Oct 08, 2012 at 10:09 AM PDT
Source: Daily Nation
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Like many buyers, I have called a customer service number and pressed more than five options to speak to someone. Worse still, I may have pressed the required buttons but ended up being put on hold for long. Sometimes we end up in a dead-end or the call is mysteriously disconnected or we press the wrong button... FULL ARTICLE AT Daily Nation
 
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