Frost & Sullivan: Changing Communications Landscape Aids Adoption of Social Media in Customer Care in the Asia Pacific
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Frost & Sullivan: Changing Communications Landscape Aids Adoption of Social Media in Customer Care in the Asia Pacific

Singapore : Singapore | Oct 04, 2012 at 12:54 AM PDT
Source: PR Newswire
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As enterprises increasingly employ the social media to communicate with clients and potential customers, contact centers too are making an effort to harness this channel for customer engagement. Social media in customer care in the Asia Pacific has been growing quickly in recent years, driven by... FULL ARTICLE AT PR Newswire
 
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