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News Stories Related To: Royal Bank of Scotland aligns bonuses to quality of customer service

Source: Guardian Unlimited

London : United Kingdom | 8 months ago

Chief executive of the Royal Bank of Scotland, Stephen Hester said pay awards to bankers must reflect customer satisfaction ratings. Photograph John Stillwell/PA Stephen Hester...

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RBS CEO says banks need culture change to regain trust

Turks and Caicos Free Press | 8 months ago

Royal Bank of Scotland (RBS) Chief Executive Stephen Hester speaks to media as he leaves after appearing at a Treasury Select Committee hearing at Parliament in London June 8, 2011. Banks must undergo a wholesale change in their culture and refocus...

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News Stories Related To: Royal Bank of Scotland aligns bonuses to quality of customer service

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RBS CEO says banks need culture change to regain trust