Royal Bank of Scotland aligns bonuses to quality of customer service
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Royal Bank of Scotland aligns bonuses to quality of customer service

London : United Kingdom | Oct 01, 2012 at 11:43 AM PDT
Source: Guardian Unlimited
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Chief executive of the Royal Bank of Scotland, Stephen Hester said pay awards to bankers must reflect customer satisfaction ratings. Photograph John Stillwell/PA Stephen Hester , chief executive of the Royal Bank of Scotland , has called for a new "compact" between banks and the wider society as he... FULL ARTICLE AT Guardian Unlimited
 
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