Don't say this to an irate customer, either
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Don't say this to an irate customer, either

Toronto : Canada | Sep 05, 2012 at 2:31 PM PDT
Source: The Globe & Mail
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Talking Management International Business Machines Talking Management Marketing expert Jim Stengel Rotman Speaker Series There are lessons in leadership in all of this: In how you need to train your customer service reps to handle worked-up consumers, and what your company should change to deal... FULL ARTICLE AT The Globe & Mail
 
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