August 30, 2012
PJ Technologies, Inc., a leading provider of remote administration software offers a solution to meet the challenges of supporting users within Virtual Desktop Infrastructures.
Virtual Desktop Infrastructure (VDI) and desktop provisioning has streamlined the way IT teams support their infrastructures. The "Configure-Once-and-Stream-to-All" paradigm has simplified once laborious tasks such as software and operating system deployment and updates. However, VDI has also redefined the rules of operation for remote administration as users’ desktops are no longer tied to dedicated, easy-to-reach hardware.
"The advent of VDI has left many remote control solutions high and dry as they are no longer able to access user’s desktop sessions," noted Pascal Bergeot, CEO of PJ Technologies.
"Consequently, in order to remotely access a user’s session provisioned via Citrix XenServer or XenDesktop, IT administrators must use the Citrix-provided remote shadowing tools. These tools, which are executed on the Citrix Server, allow the remote control of any desktop being provisioned to users on that server. However, this has recently been failing as well with the release of Windows 2008 R2, initiating a surge of support requests for Citrix," he added.
Windows Server 2008 is a prerequisite of Citrix XenApp 6, however, Microsoft seems to have discontinued support of multi-monitor shadowing with Server 2008 R2, now making shadowing unavailable in Citrix XenApp 6 and above. Technicians are unable to use the native shadowing function that is built into Citrix to remotely assist users who have more than one monitor attached to their client PC.
The Goverlan Remote Control solution from PJ Technologies doesn’t have this limitation and can be used to remote shadow a Citrix or Microsoft Terminal Services session regardless of how many monitors are attached to the session. Since Goverlan doesn’t depend on the Citrix XenApp/XenDesktop or Microsoft RDP technologies to support remote session shadowing, it is not affected by this issue. IT administrators who use Goverlan can remotely shadow any remote desktop session as easily as a physical session.
“Ever since we switched from Citrix Presentation server 4.5 to XenApp 6, we had problems giving our customers the required support. There is a bug in XenApp 6 and 6.5 that makes it impossible to shadow a user session when using dual screens. Citrix recommends using MS Remote Assistance but that did not meet our expectations. Since we allow key users to shadow their colleagues’ sessions, we need software with a permission-based architecture. This way we can manage what a user can and can’t do when shadowing. Goverlan uses Active Directory to give permission, which makes it ideal for this," said Jenne Tondeleir, System Engineer at Digipolis. Digipolis provides IT services to the local authorities of Antwerp and Ghent (Belgium).
About the Goverlan Remote Control Solution
The Goverlan Remote Control solution is a standalone product in use since 1998 by organizations where security is of utmost importance, including defense & government agencies as well as global investment banks. To learn more, go to http://www.goverlan.com
About PJ Technologies, Inc.
PJ Technologies is a leading provider of remote administration software. PJ Technologies' solutions are entirely implemented and managed from within the client's infrastructure, thereby fostering security, integrity and control.
Product and company names herein may be trademarks of their registered owners.
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