Voice over IP (VoIP) technologies, products and services, today announced that its Enterprise Session Border Controller (E-SBC) has been certified by Genesys, the world’s leading provider of customer service and contact center software and services, for use with Genesys SIP Server 8.x.
As part of the AudioCodes strategic alignment with Genesys around all-IP contact centers, AudioCodes is now offering its line of E-SBCs that is based on the Mediant hybrid platform. This platform enables users to pace migration from TDM to IP, to phase project costs and to mitigate concerns and risks by supporting a hybrid TDM/IP connectivity mode on the same device. E-SBC certification joins the existing gateway and IP phone certifications for AudioCodes products, positioning AudioCodes as a complete connectivity partner for Genesys, their systems integrators and reseller partners.
As part of a joint effort to help contact center customers adopt SIP trunking going forward, AudioCodes and Genesys have established a certification lab in North Carolina, capable of simulating an entire distributed Genesys contact center environment and offering SIP trunk ongoing validation and certification services.
"AudioCodes Mediant E-SBC architecture is closely aligned with Genesys strategy to migrate legacy call centers to our state-of-the-art and standards-based SIP contact center software,” said Richard Barton, Director, Product Management, at Genesys. “AudioCodes E-SBC plays an important role in securing connectivity to SIP trunking and remote agents, and provides the ability to integrate SIP server with mobile devices. Voice over IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes is a VoIP technology market leader focused on converged VoIP and data communications and its products are deployed globally in Broadband, Mobile, Enterprise networks and Cable. The Company provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Gateways, Session Border Controllers (SBC), Residential Gateways, IP Phones, Media Servers and Value Added Applications. AudioCodes’ underlying technology, VoIPerfectHD™, relies on AudioCodes’ leadership in DSP, voice coding and voice processing technologies. AudioCodes’ High Definition (HD) VoIP technologies and products provide enhanced intelligibility and a better end user communication experience in Voice communications. For more information on AudioCodes, visit http://www.audiocodes.com.
Statements concerning AudioCodes' business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are "forward-looking statements'' as that term is defined under U.S...Forward-looking statements are subject to various risks, uncertainties and other factors that could cause actual results to differ materially from those stated in such statements. These risks, uncertainties and factors include, but are not limited to: the effect of global economic conditions in general and conditions in AudioCodes' industry and target markets in particular; shifts in supply and demand; market acceptance of new products and the demand for existing products; the impact of competitive products and pricing on AudioCodes' and its customers' products and markets; timely product and technology development, upgrades and the ability to manage changes in market conditions as needed; possible disruptions from acquisitions; the ability of AudioCodes to successfully integrate the products and operations of acquired companies into AudioCodes’ business; and other factors detailed in AudioCodes' filings with the U.S...AudioCodes assumes no obligation to update the information in this release.
©2012 AudioCodes Ltd...VoIPerfect, VoIPerfectHD, Your Gateway To VoIP and 3GX are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.
For the original version on PRWeb visit: http://www.prweb.com/releases/prweb2012/8/prweb9803376.htm