August 14, 2012
Destination Rewards®, provider of customer loyalty, incentive and engagement solutions, today revealed their top eight tips for turning customer service into your best Customer Retention Tool.
Thad Unold, Director of Customer Service for Destination Rewards, distinguishes between good customer service and world class customer service, a distinction that he says sets companies apart by setting a new standard that is more customer-centric. “Today customers expect a higher level of service. There are many different companies and products to choose from, and if they’re not receiving world class customer service, they’ll take their business elsewhere.” Studies show that customers stay even when a company raises prices if they feel they are receiving an above average customer service experience.
World class customer service, according to Unold, can be achieved via special emphasis on connecting with the customer to better understand his/her needs...Since inception in 2001, Destination Rewards has helped some of the world’s most successful brands, such as Experian, Citigroup and Humana, drive customer retention and influence behaviors at a fraction of the cost of traditional loyalty and incentive programs. They offer superior technology on a patented, customizable platform that includes a robust array of travel, merchandise, gift cards, premium local coupons, daily deals, auctions, sweepstakes, games and much more. Destination Rewards is a privately owned company headquartered in Boca Raton, Florida. For more information please visit http://www.destinationrewards.com.
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