Everest Group Market Vista Finds Global Outsourcing Transactions Declined for Fifth Consecutive Quarter

August 09, 2012

The global services market saw transaction volumes decline in the second quarter of this year, following a declining trend observed over the previous four quarters, according to Market Vista: Q2 2012, a quarterly market report by Everest Group, an advisory and research firm on global services. A one-hour webinar will be held August 22, 9 a.m. CDT, to present study findings and insights.

Market Vista: Q2 2012, which analyzes global outsourcing and offshoring activity contracts irrespective of contract value, found second quarter transactions and annual contract volumes fell 7 and 25 percent compared to the first quarter, respectively. The market witnessed 411 outsourcing deals in the second quarter, compared to 441 during the first quarter, and global transaction volume reach about US$2.2 billion in annual contract value (ACV). ACV increasing 61 percent compared to the first quarter of the year. Service Provider Intelligence">service provider intelligence insights. MDR, public sector, healthcare, energy and utilities, technology and telecom sectors.

The report also includes these focus sections:

• Latin America: analysis of labor arbitrage sustainability, operating costs, operating cost inflation, arbitrage sustainability and currency trends. Location Optimization">Location optimization insights include a focus on emerging delivery center locations Bulgaria, Romania, South Africa and Vietnam; macroeconomic uncertainty and policy instability in Argentina; attractive incentives and declining operating costs boosting South Africa as attractive proposition for voice support for Europe; and rising prominence of Costa Rica for voice and non-voice BPO.

Quarterly Market Vista reports comprise key developments among 20 leading global service providers. Traditional service provider profiles include Accenture, Xerox, AON-Hewitt, Atos, Capgemini, Convergys, CSC, HP, IBM, Dell Services and Unisys. Offshore-centric service provider profiles include Cognizant, EXL, Genpact, HCL, Infosys, Mahindra Satyam, Tata Consultancy Services, Wipro and WNS.

The webinar will be held August 22, 9 a.m...To register, please visit: research.everestgrp.com/Events/Webinars.

Market Vista is a subscription service with four reports published per year, including location datasets, Breaking Viewpoint briefings, Market Vista Primer and Global Locations Insights newsletter. For information about the Market Vista: Q2 2012 report or other research services, please visit research.everestgrp.com, e-mail info(at)everestgrp(dot)com or call +1-214-451-3110.

About Everest Group
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting, original research and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies and management approaches. Established in 1991, Everest Group serves users of global services, providers of services, country organizations and private equity firms, in six continents across all industry categories. For more information, please visit http://www.everestgrp.com and research.everestgrp.com.

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