Good, bad, and ugly experiences in Nairobi's CBD
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Good, bad, and ugly experiences in Nairobi's CBD

Nairobi : Kenya | Aug 06, 2012 at 10:07 AM PDT
Source: Daily Nation
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Rating When customers come into your shop, stop what you are doing. Greet them and ask how you can help, listen actively, and act on their request. This is the mindset that every business owner and front-line staff should have. After all, the customers are the reason we have the business or the job. FULL ARTICLE AT Daily Nation
 
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