Turn customer complaint into loyalty opportunity
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Turn customer complaint into loyalty opportunity

Toronto : Canada | Jul 24, 2012 at 3:21 AM PDT
Source: The Globe & Mail
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Startups Startups Hiring It pays to take the time to be thorough with a customer during the resolution phase, and make sure you also take more time to review the situation with your team. The first priority should be to implement corrective measures. FULL ARTICLE AT The Globe & Mail
 
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