June 11, 2012
The leaders in issue management solutions, thanks to their change management software and service management software, say their latest IssueNet 6.2 release provides one of the most comprehensive email integrations available. The integration permits almost identical capability and toolsets the users would fine inside the IssueNet client. IssueNet helps organizations of all sizes become more efficient, whether their requirements are for software lifecycle management, defect tracking, general business issue management, IT support and governance or help desk...Issuenet provides the basic framework of tools to automate the business process.
This is big news in the issue management solutions arena since very few help desk solutions, issue tracking solutions, and trouble ticketing solutions provide a comprehensive Microsoft Outlook integration. “With this improved email integration, users can create new issues in their ticketing system, view tasks, attach mail items to tickets and even run reports,” says Business Development Manager, Jeff Bishop. “It allows users to associate email conversations with an existing issue.” This improved integration encourages users to work from a platform they’re already interacting with on a daily basis, so the comfort level is definitely there.
The IssueNet IT management software with the improved Microsoft Outlook integration is unlike most help desk and issue tracking tools out there. Most solutions typically require users to work completely from inside their applications, limiting the flexibility. This Elsinore Technologies IT management software makes it easier for organizations because they’re already familiar with Outlook. “A key reason why the IssueNet IT support software is successful is because it plays a strategic role in people’s businesses, helping them to communicate more effectively and efficiently. The improved Microsoft Outlook integration builds on this, making the experience even more seamless.”
About Elsinore Technologies: Elsinore Technologies is a leading provider of quality on-premises Help Desk, IT Service Management, Software Defect Tracking and general Issue Tracking solutions. Headquartered in Raleigh, NC, Elsinore Technologies software applications provide organization of all sizes highly extensible and flexible tools at prices that companies can afford.
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