May 05, 2012
The increase of smartphone ownership has created a new channel for the sale and redemption of closed-loop prepaid cards. If payments companies have their way; smartphone users will soon be using their devices to make payments, not just through buying things using an Internet application, but also at the point of sale. One could argue that the goal seems to be replacing all analog forms of payment and drawing everyone into a larger network where all of a customer's behavior can be tracked, cataloged, and used to drive future purchases.
Much of the attention on mobile payments has centered on open-loop payments because they would open up the market to a variety of applications and get mobile payments closer to the ideal mentioned above...Issuers need to avoid the temptation of adopting a solution in search of a problem," says Ben Jackson, author of the report and Senior Analyst with Mercator's Prepaid Advisory Service. "Ultimately, focusing on the needs and desires of the customer will answer the why and how questions of mobile payments more effectively than anything else."
Highlights of the research findings include:
The successful implementation of closed-loop mobile payments applications by several issuers
The impact of increasing smartphone ownership will have on mobile payment offerings for customers
The three ways closed-loop mobile payments are typically executed
Success stories from Fandango's use of mobile payments and mobile ticketing and Starbucks' mobile application
The reasons other retailers still feel reluctant to invest in mobile payments
The concerns closed-loop issuers need to consider when implementing mobile payments
This report contains 20 pages and seven exhibits.
Companies and services mentioned in this report include: Fandango, Gifttango, Starbucks, and Transaction Wireless.
Members of Mercator Advisory Group's Prepaid Advisory Service have access to this report as well as the upcoming research for the year ahead, presentations, analyst access and other membership benefits.
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About Mercator Advisory Group
Mercator Advisory Group is the leading, independent research and advisory services firm exclusively focused on the payments and banking industries. We deliver pragmatic and timely research and advice designed to help our clients uncover the most lucrative opportunities to maximize revenue growth and contain costs. Our clients range from the world's largest payment issuers, acquirers, processors, merchants and associations to leading technology providers and investors. Mercator Advisory Group is also the publisher of the online payments and banking news and information portal PaymentsJournal.com.
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