January 18, 2012
FixYa, the leading product Q&A destination, today releases its FixMas Holiday Report, detailing the most popular consumer electronics items of the holiday season and their reliability head to head against competing products. The holidays may be over, and all the gifts unwrapped, but proud new device owners could just now be discovering a sea of problems with their new gadgets.
The report releases a number of top troubleshooting lists, including the top smartphones, top tablets, and top game consoles of the holiday season, with details of major issues for each product.
According to FixYa’s FixMas report, the Android operating system – regardless of device type – tends to have a large number of screen issues. The Android Galaxy S smartphone is the only smartphone in the top five (and the only Android smartphone on the list) to register screen problems. All of the Android tablets, registered substantial screen freezing problems.
In addition, the iPhone’s popularity and a couple of persistent problems bumped it up in the rankings. Although generally reliable, the iPhone was plagued by both battery issues (40% of total troubleshooting requests) as well as dropped calls (15% of total troubleshooting requests).
Possibly the most surprising finding of the FixMas study is the reliability of the iPad vis-à-vis all other tablets. Although the iPad has overwhelming 70% market share, the tablet registered fewer troubleshooting requests than rival Android tablets, which have sold a tenth the number.
Access the full FixYa FixMas Holiday report here
FixYa’s detailed product troubleshooting census uncovered a number of other surprising results. Non-touchscreen smartphones such as the BlackBerry Curve and Nokia E63 have fewer troubleshooting requests than their touchscreen cousins, like Samsung Galaxy phones and iPhones.
The FixMas report also found that gaming consoles in general (Xbox 360, PS3 and Nintendo Wii) require the largest amount of troubleshooting, being responsible for just over 60 percent of the total consumer electronics questions asked by FixYa users during the holiday season.
“FixYa’s FixMas report is a bellweather for the consumer electronics industry. With never-before-seen transparency of both product reliability and specific product issues, the FixMas report is a snapshot of this holiday season’s major product trends,” says FixYa CEO Yaniv Bensadon.
FixYa brings consumers the most comprehensive solution database in the world. FixYa’s FixMas data was generated from over 20 million users, 650,000 experts and 10 million product problems and solutions. FixYa’s unique access to crowd-sourced product Q&A from consumers, grants the company transparent data that no other service can claim to provide. FixYa’s troubleshooting data comes from real-life consumer experience with products and product problems.
FixYa’s recent upgrade to version 3.0 brought gamification to the site, including badges, points, levels and rewards to the expert dashboard, allowing experts to feel more engaged with the FixYa community, as well as their expert peers. FixYa 3.0 also introduced the Fix-O-Meter, the first-ever real time gauge of product issues that is free and accessible to anyone. Every product page features a meter detailing the number of consumers who have asked questions or had issues with the specific product. The graphical barometer can be thought of as a consumer report snapshot – with metrics on the popularity of each page (be it a question, solution or product), as well as engagement from both experts and users.
FixYa gives consumers fast, easy, and free solutions for an array of product problems. With solutions for over 2 million products, answers are easily searchable, and users save money by bypassing costly support fees, or the cost of return shipping. FixYa each month to save time and money.
To learn more about FixYa’s Holiday report, Click Here
To learn more about FixYa, visit http://www.FixYa.com
In 2005, entrepreneur Yaniv Bensadon set out to build a community resource capable of providing relevant and up-to-date troubleshooting information, gathering consumer-generated practical product tips and sharing them in one user-friendly site. Today, with over 20 million visitors and two million products in its database, FixYa continues to empower individuals to repair and improve upon their already-purchased possessions. FixYa is a place where individuals can share real world experience and connect to provide each other practical advice. From fixing cars, to cameras, to iPhones, FixYans are part of a DIY revolution that helps empower techies, tinkerers and hobbyists across the globe. FixYa is a venture-funded Web 2.0 company with offices in San Mateo, California. For more information, visit FixYa's blog or email a question via the contact page.
FixYa is based in San Mateo, Calif., in the heart of Silicon Valley. For more information, visit http://www.FixYa.com, or follow FixYa on Twitter at twitter.com/fixya.
For the original version on PRWeb visit: http://www.prweb.com/releases/prweb2012/1/prweb9120366.htm