www.activengage.com/">ActivEngage®, the automotive industry's premium live chat and real-time business intelligence solution for dealerships, today announced the release of a new, ground-breaking live chat offering: ActivInvite™. ActivInvite results from a strategic relationship that began in June of 2011 between ActivEngage and LiveFaceOnWeb.com, the industry leader in animated website greeter and spokesperson technology. Combining ActivEngage's proactive chat invitations with LiveFaceOnWeb virtual spokespersons, ActivInvite significantly benefits automotive dealer clients by enhancing the level of website visitor engagement.
LiveFaceOnWeb.com produces website enhancement products that increase online engagement and interactivity between customers and companies. “Through relationships with OEMs, we know that offering our product on dealership websites increases customer conversion and call to action by up to 22%,” commented Eduard Shcherbakov, CEO of LiveFaceOnWeb. “We are doing something revolutionary; we are combining active video with an active chat invite to capture even more attention and create an outlet for a highly direct call to action. We are extremely excited with this exclusive relationship with ActivEngage and we know the product will be beneficial to dealerships and their customers. No other provider can offer the same solution.”
ActivInvite offers dealers a choice of numerous active videos to introduce customers to their website offers and incentives. These video introductions feature models as personal website assistants and are designed to get shoppers' attention, guide them through the sales process and add a human component to websites. Once communication is initiated, ActivEngage's highly trained chat reps continue the conversation and assist website visitors to transform casual shoppers into active leads.
ActivEngage co-founder and president Ted Rubin explained how the relationship evolved, "When we first started talking to each other, we hadn't yet identified the specific opportunity for our customers. We just knew that we were both having a massive impact on increasing the volume and the value of dealership leads. LiveFaceOnWeb has a long standing record of success in acquiring high click-through ratios from customers visiting dealership websites. It quickly became clear to both of us that incorporating this video technology with the ActivEngage proactive invitations would be a huge win for our dealers. ActivInvite increases the volume of the most valuable leads that we already supply our dealers."
ActivInvite combines the functionality of both companies' core services to benefit automotive shoppers and dealers. In addition to increasing qualified lead generation for shared customers, leads produced from the joint offering have higher conversion rates than the majority of other lead sources.
About ActivEngage: (http://www.ActivEngage.com)
ActivEngage’s proprietary business intelligence helps automotive dealers meet the needs of shoppers by providing dealerships easy to use, powerful website tools. Advanced live chat services let dealers identify, initiate interaction and communicate with website visitors in real-time. The essential person-to-person Meet & Greet that dealers require at the physical showroom is now possible on the dealership website through ActivEngage. This proactive website engagement decreases abandonment rates, and increases website lead generation with the thousands of visitors the average dealership receives each month. ActivEngage provides the edge that dealerships need to engage more customers who browse for information because it starts building a personal relationship with shoppers from the moment they hit the website. ActivEngage offers three tiers of service to ensure that all website visitors' experiences are enjoyable and uncomplicated, thereby increasing the value of dealership websites through better lead generation.
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