I was reading a story the other day of another convenience store clerk getting robbed and thought back to a time when I was working at Casey's General Store in LaCrosse, Kansas.
We were training a new cashier in register functions and safe drop procedures when the topic came up "of what to do if someone robbed."After looking at each other for a moment, I said, "give them the money - because your life is worth more than a few hundred bucks the company may lose, you understand! And don't play the hero in such situations."
I remember later discussing this situation with Todd Churbuck, who was our assistant store manager at the time who offered some very practical advice on the topic.
FIRST AND FOREMOST DON'T STARE OR MAKE DIRECT EYE CONTACT WITH THE ROBBER!
Churbuck's advice included practical advice such as 1) "never engaging in direct eye contact with the robber", which he said is very important. "If you look at him he may think your trying to identify him maybe."
"In most cases" (9 out of 10) , he said "they just want the money to go get high or something. So as soon as you give them the money they are gone out the door..."
SO THEY COME IN SHOUTING "THIS IS A HOLD UP! GIVE ME ALL YOUR MONEY!"
Steps to follow:
1) Raise your hands up, palms facing out to about head level.
2) Take one step back and look straight down at your feet not at the robber.
This is critical,Churbuck said so many people just stare straight at the robber like a dumbass and they wonder why they get shot. It becomes a conscious decision on the part of the robber, with a gun in his hand, if he want to leave any living witnesses or not. Witnesses could come back later and testify against him in court" Churbuck said. "So all this is running through the guys head."
3) Give them the money.
I was like "Damn Churbuck, this is what is going on here you think, someone would kill somebody over this. He said "Yes, so you have to be street smart to survive."
I talked with law enforcement later who said Churbuck's street smart advice was absolutely correct. More insightful than most, but practical advice none the less..."
I find myself now thinking back to all this whenever I hear of a convenience store clerk somewhere getting shot in a robbery.