Alliance Internet Fails to Serve

Alliance internet, a rather new radio tower internet broadcast company sweeping the northeastern portion of Texas and gobbling up other smaller companies, fails on its basic premise, to serve high-speed internet. In three months of service, their tower was down twice and needed repairs at least four times.

Rather than have spare parts on hand, they waited on deliveries for parts, taking up to two weeks to make minor repairs to their satellite dishes located on service towers in the van area. This is not the first instance of lack of preparedness on their parts, in the first month of service, April of 2010, they took up to three weeks to locate and ship few parts to the service area, leaving the majority of users in Van Texas without service.

Of course, users could easily switch to regular satellite companies or even cable TV bundled version. However, this would place those users in long-term contracts with those companies who then would charge $500 or more to cancel their services before the end of the 3-year contract.

At this rate of internet connectivity and disruption Alliance Internet may find itself low on customers. Local business and home based businesses alike rely on reliable, fast, and steady internet connectivity to serve their clients and fuel their businesses.

As if down time was not enough, Alliance also forces its users to share download space. Each radio tower services a given area and is fueled by a set amount of memory all users must share. While this premise does not sound like a bad one on closer inspection, it leaves many users without service parts of each day and even up to three days per week.

How? If one or more users downloads music, videos, games, pictures, or simply achieves a high amount of downloads per day they use up the limited shared memory space. Once filled, the memory space waits until midnight each night before dumping its daily payload. If several active users hog this download space, it leaves their internet service down for several hours each day. In general, this means regular outages daily form 8 PM until midnight and generally most of the time on weekends especially Sundays.

If alliance is seeking to grow their business, they need to read their instruction manuals of great service, or perhaps take a course in fast and reliable internet service 101. At their current rate of poor service and down time their recently increased monthly rate plan may look unappealing compared to the expensive satellite or relatively moderate cable-service provider contracts on the market.