Dear Miron

Thank you for your recent email to the Commonwealth Bank's Email Support Team. The NetBank and the Commonwealth Bank Home pages are accessible with Internet Explorer 6.0 using default settings. If you have modified your browser settings you may see a blank screen or experience pages that do not successfully load. We recommend that you test your browser settings to ensure they are compatible with NetBank. To determine if your browser meets our requirements, please take our browser test:- commbank.com.au/NetBank/Support We have received some indications from users of Windows XP and IE6 that they experience improved performance by starting NetBank via the following direct URL: netbank.commbank.com.au Please ensure you have installed the latest version of ‘Java Virtual Machine’. You can find the update at the Sun Microsystems web site. java.com/en/index.jsp If you continue to experience difficulties, our NetBank Technical Help Desk can be contacted on 13 2828, 8am to 8pm Sydney time, Monday to Friday for further assistance. For general information, please do not hesitate to visit our web site at: commbank.com.au Yours sincerely, ZoeEmail Support TeamCommonwealth Bank of Australia ABN 48 123 123 124Visit: commbank.com.au Want to see how NetBank works? Test drive NetBank Visit: commbank.com.au/netbank/testdrive.asp Before making any decisions about our products, please refer to the Commonwealth Bank's Financial Services Guide and relevant Product Disclosure Statement at: commbank.com.au/productdisclosurestatements/default.asp Windows has been installed again with the new Lotus Smart Office Suite for the New Millennium. The internet connection was lost but it has been fixed up I'm using broadband with USB SPEEDTOUCH modem. Problem now is that I can't logon to my account and it will not go to login page. I'm using the Acrobat reader version 5, the explorer is 6.1 Dear Miron, Thank you for your recent email to the Commonwealth Bank's Email Support Team. Thank you for taking the time to write. Feedback is important and assists the Commonwealth Bank in its endeavours to improve the level of service that we provide to clients. We have today forwarded your email to the appropriate area for their information. If you require any further information about the NetBank service, please contact the Help Desk on 13 2828 between the hours of 8am to 8pm (Sydney time) Monday to Friday (please call +61 13 2828 if you are overseas) or forward an Email by selecting "Contact Us" from the NetBank Support Centre at: commbank.com.au/netbank/support For general information, please do not hesitate to visit our web site at: commbank.com.au Yours sincerely, BradEmail Support TeamCommonwealth Bank of Australia Thank you for your contact. After I e~mailed netbank, I found that there was a slight change on your website New Netbank. I used to type www.commbank.com.au and open the homepage, then click on login to Netbank and be taken to the login page. Not anymore as I discovered. From the homepage, after doing some search I found to login I have to type www.netbank.commbank.com.au and I was able to view myaccount and print from the internet, 7/6/2005.