Comcast's Deceptive Practices charging unecessary installation fees

I was told today via online chat from a Comcast representative that in order to receive Comcast’s Internet Service, a technician is required to do a ‘$99.00 Professional Installation’ even though the website clearly states ‘Self-Installation’ is an option.

WHAT A CROCK OF SHIT!

This is just another attempt to extort extra money on an unnecessary step in the installation process. I was told that the modem has to be installed, service has to be activated at street level and levels tested. This is bullshit as every other place that I have received cable modem service, I did the oh-so-difficult modem installation of screwing the coax cable into the back of the modem and plugging in my CAT5 cable going to my computer. Street level testing can be done at the cross-connect location, if even required. If their service is up to par, level testing should not be needed unless a previous problem has been reported.

Who else has been forced to pay for this crap even though their website clearly shows that Self-Installation is an option? There is something wrong with that picture.

Deceptive Practices is a legal term that comes to mind and someone should do something about it. I welcome any and all comments and urge everyone to post on this.

I gave my business to Dish Network for TV and ATT for Internet and so did a lot of my colleagues. I suggest going a different direction than Comcast.