At 6 a.m. EST today, the EBT System experienced a system failure.
Those looking to check their Food Stamp balance through the telephone service were greeted with an unfamiliar voice stating, "We're having technical difficulties at this time, please try again later."
Many who decided to go shopping to buy some milk or bread for their selves or their families were turned away at the checkout counter at the sight of the EBT card in their hand.
After speaking with a local welfare office, it was reported that this issue was state wide, and that the earliest predicted 'fix' would be this evening. However, even more troubling, they are unsure how this crash will ultimately affect the balances of the EBT cards.
So what does this mean for the families who use the EBT cards? At this point in time, until the system is returned to normal, no one can use their EBT cards to purchase food items.
Many are in a panic trying to find out what their balances were before the crash to ensure they receive the correct amount on their cards after the issue is resolved.
Those using EBT cards, the easiest way to find your previous balance amount is to locate your last receipt. Almost every grocery store prints near the bottom a 'remaining' food stamp balance. This will keep you prepared in case the amount comes back wrong.
At this time, there's no estimated time released as to when the issue will be resolved. The most people can do at this point is to continue to contact their EBT number on the back of their cards throughout the day. Once the telephone system is back up and releasing balance amounts for EBT cards, the cards should work again in your local grocery store.
- 2:04 P.M. EST: Two more states are reported to be having issues with their food stamps systems, Florida and New York. JPMorgan Chase, the company in charge of the National assistance program, has stated that they are currently having a 'computer outage' but will not release any further information regarding the outage.
- 2:20 P.M. EST: The Telephone system is back online for the state of Pennsylvania and individuals are able to call and retrieve their balances. Please make sure you check them against your last receipt that you received to make sure the balances are correct.
We will keep you updated here for any new developments so check back often.