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Using Case Management to Deliver Signature Customer Experiences
OpenText BPS - Steve Russell, SVP, Research & Development Organizations are transforming how they engage, interact, and deliver products or services to their customers with business process solutions. Technology advances from the Cloud and Big Data to Social and Mobility are impacting this transformation, but people are at the center of it all and most critical to success. Join us as Steve Russell shares the latest advances and real life customer examples of adaptive case management solutions that are enabling knowledge workers to make better decisions on behalf of their business and customers. Steve will discuss how case management creates a flexible organization that can handle the unexpected by addressing unstructured work, enabling collaboration, providing personalized dashboards, and delivering to the mobile always on information worker. From on-boarding a new customer or assuring the "perfect order", to modifying a loan or handling a claim, both knowledge workers and managers alike can be empowered to deliver signature customer experiences and ultimately grow the business.