The Levementum team uses SugarCRM’s innovative CTI solutions in order to create custom Customer Relationship Management (CRM) services such as call transfers, outbound dialing, screen pops, and other functions for their clients. SugarCRM can be used with products from other major telephony technology providers like Cisco, Avaya, Genesys, Envox, and Skype to achieve a seamless CTI interface.
E-commerce companies can also utilize a new system called the SugarCRM Contact Center, which is powered by Contivio and designed exclusively as an Enterprise Call Center CRM. SugarCRM Contact Center is a full function call center CRM software application that provides all fundamental CTI features such as Screen-Pop and Click-To-Call.
The call center software allows call center representatives to connect with the customers through voice, email, SMS, fax, voicemail, and webchat. It also includes important interfaces such interactive voice response (IVR), auto-dialers, predictive dialers, phone queue management, workflow and time zone management, and more. The call center CRM software also works with Skype, 3rd party VOIP solutions like Telesphere, and other major telephony solutions.
Levementum maximizes the potential of SugarCRM and Contivio platforms in order to provide the kind of CTI call center software that addresses the e-commerce needs of various industries. SugarCRM and Contivio offer some of the most cost-effective and powerful cloud-based contact center solutions that are available today.
Visit Levementum.com to know more about the latest in their technology and consulting solutions.
A global demand chain consulting and technology service company, Levementum provides CRM solutions to local and multinational businesses using topnotch technological tools such as SugarCRM, Magento, OpenERP, Mindtouch and other world-class e-commerce tools.
Owners Gilbert Mobisson and E. Douglas Gilbeau started Levementum in 2006. The company works with an established ecosystem of alliance partners to deliver excellent results for their clients. Call their North America office at (480)320-2500 their Australia office at +61 2 8216 0844.