CIO Leadership IT Performance
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CIO Leadership IT Performance

London : United Kingdom | May 18, 2012 at 6:34 AM PDT
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CIO Views on IT Performance Suite
let’s think about the linkage between change, configuration, incident, and quality. If I drive standards for my infrastructure and better testing of patches and application changes, then my incident count goes down. According to ITIL Version 3, 55% of incidents are self inflicted. This is just one of many examples, but here is the interesting thing. I get a twofer—I increase service delivery quality and decrease cost. This explains why organizations that are best in class in delivery are also best in class in terms of the amount of money spent on IT. A performance system backed by best-practice KPIs gives you a roadmap for making these improvements. Demonstrating value to IT customers
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CIO Think Tank Session at the CIO Insurance Summit (2010)
CIO Think Tank Session at the CIO Insurance Summit (2010)
From: CDM Media Events
CooljonCoolhell is based in New Delhi, Delhi, India, and is a Stringer on Allvoices.
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